YEC News & Updates
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Billing & Payments FAQ
You may select one of the following options to make your monthly electric bill payment:
- Pay directly at our main office in York or at our Fort Mill branch.
- Comporium Communications*– located at 739 Galleria Boulevard, Rock Hill, SC Monday through Friday from 9:00 AM until 8:00 PM, and from 10:00 AM until 8:00 PM on Saturday. Map
*Please note: This is the ONLY Comporium location that accepts YEC payments.
- Walmart– you may now pay your bill at any Walmart across the country.
- Bring your current YEC bill or bill stub to the customer service counter and pay with cash or a PIN-based debit card.
- To allow adequate time for processing, please check the disconnect date located on your YEC bill. Make sure you pay your bill at least 5 days prior to the disconnect notice. Otherwise, YEC cannot guarantee your service will not be disconnected. Standard 3 business day option is $0.88. Next business day option is $1.88.
- Please retain the receipt that is provided to you for your records.
- For payment verification, call (803) 684-4248 and provide the member services representative with the10-digit code printed at the bottom of your Walmart cash payment receipt. Find a Walmart store near you
- Bank Draft – The account must be paid in full to begin Bank Draft. You will need to send in a voided check, and a bank draft form needs to be completed and signed to authorize that YEC can draft money from your account. YEC will automatically draft your checking account in the amount of your electric bill, and you will receive your monthly statements showing the amount to be drafted.
- Telelink – pay your bill at your convenience, 24 hours a day, 7 days a week, by dialing 1-866-374-1234. You must have your YEC account number available to make your payment. Fees Apply. Most major credit cards are accepted.
- E-check – allows you to pay your bill by entering in your checking account and bank routing numbers through York Electric’s website.
Each monthly bill is the rolling average of your electric usage for the most recent 12 months. In order to have your account placed on a levelized budget billing, you need to be a member of YEC at your current residence for one year, have maintained good credit (as defined by YEC), have a zero balance, and pay your bill by the original due date each month. There is no service charge or monthly fee, so call us if you want to level it out!
This free service allows you to select a designated person that we can contact when your account goes past due. A person may request to be a designated third-party, but must have the account holder’s permission. Both the member and this person will be notified by phone or mail that the bill is past due. You can sign up to receive this service by filling out the form and returning it to our office. You may also contact member services at 803-684-4248.
By signing up for e-billing, you will no longer receive a paper bill. You will have your bill sent to your email address so you can view it and pay it online.
This option allows you to combine your accounts that are on the same billing cycle, on one bill. This feature is great for accounts with multiple meters on more than one cycle such as school districts or apartment buildings.
If a situation should occur in which you are unable to pay all or a portion of your bill, please notify member services at 803-684-4248 as soon as possible. They may be able to set up a payment arrangement to allow you more time. They may also be able to provide you with a list of help agencies that can offer additional assistance. Individuals experiencing extreme circumstances may be eligible to apply for Operation Round Up assistance. As a not for profit, cooperative members are expected to pay the costs which they incur. We cannot disregard payments owed to an account.
New Service FAQ
Members of YEC are required to pay a one-time non-refundable membership fee of $5 and a service fee of $20. A security deposit of $225 may be required, depending on the applicant’s credit history, for residential service.
Residential Accounts – If no credit history with YEC exists, the cooperative will charge the $225 deposit. However, there is a way to waive the deposit for residential service. YEC verifies the identity of new members through Online Utility Exchange; this process also generates a credit check. If the identity check meets YEC standards, then the deposit may be waived.
Commercial Accounts – Deposits must be paid on commercial accounts. Credit checks are not accepted for commercial accounts. Contractors building several homes are allowed to have one deposit for several accounts, provided these accounts are kept current.
Residential Accounts – Residential deposits are refunded, if an excellent payment history (as defined by YEC) is maintained, for 12 consecutive months. The deposit is automatically credited to the bill, when the member meets the above mentioned qualifications, or it is applied towards the final bill. If there is any remaining deposit owed to the member, a check will be mailed; therefore, it is important for YEC to have your forwarding address.
Commercial Accounts – The deposit is applied to the final bill.
It depends on the circumstance; therefore, YEC does not promise construction completion dates. If line construction is necessary, YEC requires a minimum notice of 10 working days. In order to begin service the following is required: county permit, service order request, meter base installed, signed underground form and member application. Failure to provide these documents may delay the process. Connection for services, other than temporaries and agricultural uses, must have power authorization before YEC can set the meter. Other factors to consider when requesting service:
- Weather can cause delays in the construction process.
- Services in subdivisions do not take as long to connect because the primary service is already installed.
- A new home, that hasn’t had power before, may need to have right of way obtained or cleared. Also, poles may need to be set in order to get service to the home.
New permanent residential services, including mobile homes, are not charged for secondary underground service. Underground service can be installed upon request for barns, wells, shops, storage buildings, and other non-permanent residences, but a charge will be incurred by the member. This charge is determined by YEC’s engineering department. Changing existing overhead service to underground will incur a higher charge. Underground service lines are more expensive to install than overhead services, but do not require as much maintenance.