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 York Electric's Customer Service Department has been organized to provide our member-owners with fast and friendly assistance in a wide range of areas. These include establishing new service, making changes to existing service and getting answers to questions about billing or any of the programs we offer. Each customer service representative has been extensively cross-trained in all of our departments. There are eleven representatives available — 7 at our main office, 2 at our branch office in Fort Mill and 2 at our branch office in Rock Hill.
If you would like to speak with someone in our Customer Service Department about the services we offer, please drop by or call 803-684-4248 or email customerservice@yorkelectric.net.
When calling to request service of any kind, other than an initial connect, it is not just helpful, but more efficient, to have pertinent information on hand, ready to supply to customer service representatives who will take your call. Such information includes:
- Name
- Address
- Phone number
- Social Security number
- Account number
Having this type of information ready BEFORE calling will help ensure your call is processed quickly and correctly.
Related Links:
Establishing new service? Planning ahead is the key »
Security light outage report form »
Report a power outage »
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