Looking back, planning ahead.
Providing the electricity that keeps computers and appliances running, motors turning, and lights on for more than 58,000 members is what we do. And, York Electric’s accomplishments in 2014 are a direct result of the hard work and dedication of our employees. I am proud to share these highlights with you as well as the goals we have set out to accomplish for this year.
York Electric’s directors are determined to continue to support policies and actions that will result in the delivery of quality service to you as we embrace the opportunities and confront the challenges that lie ahead. Through proper planning, innovation and a strong commitment to our community, we feel your cooperative is positioned well for the future.
Thank you for your continued trust and confidence in us as your electric utility.
Advanced Metering Infrastructure (AMI)
York Electric Cooperative (YEC) expanded its AMI (Automated Metering Infrastructure) throughout our service area. This technology improves outage notification and the restoration process. It also provides additional metering data to better assist members with billing and service questions and gives YEC the capability to provide members with valuable usage information.
Power Saver Rewards, our electric load management program, is now available to almost all of YEC’s residential members. Participating members allow YEC to install a device on their air conditioner/heat pump to reduce their cooperative’s load at peak times. By doing so, members receive a credit on their power bill. This system helps YEC reduce the cost of power, and it helps keep all members’ bills lower.
- Since YEC introduced Operation Round Up® in 2000, participating members have contributed $2 million for local charities in York, Chester, Lancaster and Cherokee counties. By allowing YEC to round up their bills to the next dollar, their average monthly contribution is only about 50 cents. But, multiplied by the power of cooperation, their small change makes a big difference right here at home.
- The Co-op Connections® card offers discounts from local, regional and national merchants, and in 2014 saved YEC’s members approximately $140,000 on prescriptions. The card also offers members significant savings on lab and imaging services, chiropractic, dental, vision and hearing care.
- YEC participated in a K-8 energy-focused education initiative program called enLIGHTenSC. The program was created to give students a more complete understanding of energy, economics and related environmental issues to help ensure that lessons about energy become an integral part of each student’s educational experience.
- In an effort to promote Green Power, YEC worked with Santee Cooper to have a solar generating facility constructed at its Fort Mill office located on Highway 21.
- YEC also implemented an electric vehicle rate and held a dedication for YEC’s second solar school, Clover Middle.
- Provided assistance that helped bring LPL Financial Carolinas and the Lash Group, a healthcare consulting firm, to Fort Mill in the Kingsley Business Park which will be served by YEC. These two companies combined will bring over 5,000 jobs to our area.
- Announced plans to construct two new speculative buildings, one in Fort Mill and one in York, to provide available product for companies interested in bringing more jobs and investment to our area.
- Continued to work with local governments on future sites and business parks which will help to further improve the quality and the per capita income for those in York, Lancaster, Chester, and Cherokee counties.
Provided Excellent Service
- YEC responded to 408 outage calls all of which were restored in one hour or less.
- Implemented a new Outage Management system which is now available online for members to view.
- YEC scored a “95” on the American Customer Satisfaction Index (ACSI) survey. The highest score attained by any other company measured by the ACSI in 2014.
One of the many benefits of being a member of YEC involves the allocation of excess revenue, called margins, in the form of capital credits. YEC returned $850,000 in capital credits to members who received service during 1990, 1991, and 2012.
Further improve the level service
Having received the highest American Customer Satisfaction Index (ACSI) score among any company in 2014, achieving and maintaining a high level of service is obviously important to YEC. While we are proud of our accomplishments, we realize no utility is perfect, but we plan to strive for excellence in this area by focusing on the following:
- Continue our excellent right-of-way maintenance program which is crucial to providing reliable electricity.
- Begin the implementation of a pre-paid meter program which will allow members to purchase power and track usage in advance if preferred.
- Implement a campaign to improve our member phone number database which is a crucial component during power restoration.
Alternative sources of energy
With the addition of a second solar school in our area (Clover Middle School) and adding a mini solar farm adjacent to our Fort Mill Office, we will continue to investigate and provide alternative sources of energy and Green Power. In 2015 we will offer inspections for new solar installations for residential members, evaluate a possible solar farm near a YEC substation, and investigate other ways to expand our renewable portfolio.
Continue to utilize technology to bring value to YEC members In this high-tech world in which we now live, advances in the energy business help us serve you better. By fully implementing the new Outage Management System in 2015, our members will be able to view current outages and estimated restoration times. This program became available in January on our website as well as through our YEC app for smart phones or tablets.
We also plan to complete a full Advanced Metering Infrastructure (AMI) implementation of 100% of all residential meters. As mentioned, this new system will allow us to provide better data to our members regarding their usage patterns and outage history.
In an effort to improve the quality of life by providing jobs and increasing the tax bases for our school districts, YEC plans to complete two speculative buildings in our service area. By maintaining a low-cost and abundant power supply backed by an active infrastructure and enhanced business recruitment plan, YEC will strive to keep our service area a vital, powerful economic opportunity for business.
President and Chief Executive Officer