York Electric Cooperative (YEC) is always looking out for you and wants our members to play it safe when you get a phone call, email, or text that seems suspicious. We’ve had reports of scammers calling members and imitating York Electric to obtain sensitive account information, including members’ credit card information, and claiming power will be disconnected if details are not given.
YOUR CO-OP DOES NOT FOLLOW THESE PRACTICES. We will never ask you for sensitive information, like your credit card or account number, over the phone or by email. If your bill is past due, or if we have a question about your account, we have multiple documented methods to keep you safe. For example, whether you are paying your balance by phone, text, online or in person, the initiation and processing of the payment is dictated by you – the member. If you receive a call, email, or text regarding the balance on your account, we implore you to contact your co-op to discuss your account before releasing any sensitive information.
As an additional safety measure, and to never worry about your bill becoming past due, consider signing up for bank draft through our secure member portal.
For questions and concerns, please contact our Member Services team at 803-684-4248. If you have been a victim of a scam, or have received communications from a bad actor as described, we encourage you to contact local authorities.