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3rd Party Notification

Daughter embracing elderly father.York Electric Cooperative realizes that sometimes a monthly bill can be overlooked. There are many reasons for overlooking a bill, such as illness, hospitalization, an older family member living alone, a first-time bill payer, and sometimes people just get busy and forget.

Third-Party Notification is a free service offered by York Electric as a safety net which allows a designated third party to be notified should a loved one’s electric bill become past due or be subject to disconnection. Under this program, York Electric will notify the designated third party of the member’s choosing if his/her account becomes past due. Both the member and the third party will receive notification by mail and/or by phone.

The third party may be a relative, friend, neighbor or anyone the member chooses. Providing notification to a third party does not place any obligation on that party to pay the electric bill for the member. It will not necessarily postpone or prevent disconnection if no payment is made. While the third party is not responsible for paying the bill, they may choose to remit a payment for the member. They will also have the peace of mind of being notified prior to possible disconnection of service.

Third-Party Notification may be set up by the member, or by a concerned third party with the member’s permission. The service provides assurance that someone will be notified if electric service is subject to disconnection for nonpayment. This is especially helpful during extreme weather conditions such as the cold winter or the hot summer.

To sign up for Third-Party Notification, simply download and complete the form below and return it with your electric payment or drop it by one of our offices.

 

If you have questions, please contact Member Services by calling (803) 684-4248.

Billing & Payments FAQ

What payment options are available to me?

You may select one of the following options to make your monthly electric bill payment:

  1. Pay directly at our main office in York or at our Fort Mill branch.
  2. Comporium Communications – 1759 Cherry Road, Rock Hill, SC Monday through Friday from 9:00 AM until 8:00 PM, and from 9:00 AM until 5:00 PM on Saturday. This is the ONLY Comporium location that accepts YEC payments. Map
  3. Walmart– you may now pay your bill at any Walmart across the country.
    • Bring your current YEC bill or bill stub to the customer service counter and pay with cash or a PIN-based debit card.
    • To allow adequate time for processing, please check the disconnect date located on your YEC bill. Make sure you pay your bill at least 5 days prior to the disconnect notice. Otherwise, YEC cannot guarantee your service will not be disconnected. Standard 3 business day option is $0.88. Next business day option is $1.88.
    • Please retain the receipt that is provided to you for your records.
    • For payment verification, call (803) 684-4248 and provide the member services representative with the10-digit code printed at the bottom of your Walmart cash payment receipt. Find a Walmart store near you
  4. Bank Draft – The account must be paid in full to begin Bank Draft. You will need to send in a voided check, and a bank draft form needs to be completed and signed to authorize that YEC can draft money from your account. YEC will automatically draft your checking account in the amount of your electric bill, and you will receive your monthly statements showing the amount to be drafted.
  5. Telelink – pay your bill at your convenience, 24 hours a day, 7 days a week, by dialing 1-866-374-1234. You must have your YEC account number available to make your payment. Fees Apply. Most major credit cards are accepted.
  6. E-check – allows you to pay your bill by entering in your checking account and bank routing numbers through York Electric’s website.

What is Levelized billing and how do I sign up?

Each monthly bill is the rolling average of your electric usage for the most recent 12 months. In order to have your account placed on a levelized budget billing, you need to be a member of YEC at your current residence for one year, have maintained good credit (as defined by YEC), have a zero balance, and pay your bill by the original due date each month. There is no service charge or monthly fee, so call us if you want to level it out!

What is third party notification?

This free service allows you to select a designated person that we can contact when your account goes past due. A person may request to be a designated third-party, but must have the account holder’s permission. Both the member and this person will be notified by phone or mail that the bill is past due. You can sign up to receive this service by filling out the form and returning it to our office. You may also contact member services at 803-684-4248.

What is e-bill notification?

By signing up for e-billing, you will no longer receive a paper bill. You will have your bill sent to your email address so you can view it and pay it online.

What is invoice billing?

This option allows you to combine your accounts that are on the same billing cycle, on one bill. This feature is great for accounts with multiple meters on more than one cycle such as school districts or apartment buildings.

Are there any options available to me if I need assistance paying my bill?

If a situation should occur in which you are unable to pay all or a portion of your bill, please notify member services at 803-684-4248 as soon as possible. They may be able to set up a payment arrangement to allow you more time. They may also be able to provide you with a list of help agencies that can offer additional assistance. As a not for profit, cooperative members are expected to pay the costs which they incur. We cannot disregard payments owed to an account.

Related link:

Senior Advantage »

 

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