Member empowerment is one of our favorite concepts here at York Electric Cooperative.
Our mission is to provide unsurpassed innovative and diversified service at a reasonable cost.
YEC has a free email newsletter that contains valuable information about programs and services.
News & Events
Our motto here at YEC is looking out for our members. Looking out for you goes beyond providing reliable service, it means making your life easier and your relationship with your cooperative effortless–frictionless. When the rubber meets the road, or rather when your lights go out, you contact our office, or when you receive your bill, we want you to have the best possible experience. No muss, no fuss–just good, frictionless service.
From our point of view, providing frictionless service means going a step beyond providing affordable, reliable, safe energy by anticipating and preventing problems. We want to save you time, prevent your call, and stay ahead of the curve. To accomplish our goal this year we have invested in our distribution system to decrease the number of outages by replacing old poles and wire, adding snake fencing to our substations, adding animal guards to our system, and inspecting twice as many poles and underground facilities. We rebuilt three substations to improve reliability and increased the frequency of our right of way cycle to keep the area clear around lines. Not to mention, technology is on our side. We are using more data analytics to spot outage and brief service interruption trends before they become a nuisance to you.
We also think clear communication to our members helps to improve your frictionless service experience. Therefore in 2018, we have worked to increase communication to our members by adding more social media awareness, redesigning our website, placing proactive calls to members whose usage looks higher than normal and calling before planned outages occur.
But what about you? How you feel about your service experience from your cooperative is most important, which is why we are focused on hearing your opinion. As a start, this year we called five members each week for random surveys on their service experiences and asked for feedback from online surveys. To take it a step further, we would like to invite you to take this opportunity to participate in our ACSI survey. Tell us how we are doing and, more importantly, how we can improve for you. Members who participate from now until December 31, 2018, will be entered in a drawing for a $100 power bill credit. Mail it back to us at the address provided, drop off your thoughts at one of our office locations, scan and email the survey to ten.c1542581662irtce1542581662lekro1542581662y@sec1542581662ivres1542581662rebme1542581662m1542581662, or give us a call to share your views at (803) 684-4248.
We want to hear from you and are dedicated to being the best for our members. Thank you for helping us make 2018 successful. As a token of our appreciation and as a special Christmas surprise, please check here. We look forward to learning from you, improving from your advice and continuing to serve you. Wishing you a safe, happy and healthy Christmas season.
President and Chief Executive Officer
As a token of our appreciation for your membership and support, we would like to give the Christmas gift of 10 percent off your bill for December 2018! Your credit will show as a line item on your billing statement.
Wishing you a very Merry Christmas,
Your electric cooperative and trusted energy advisor
R. D. Bennett Scholarship - Washington Youth Tour, June 15-20, 2019
Each year, winners of the Washington Youth Tour contest are qualified to compete for the Robert D. Bennett Scholarship through The Electric Cooperatives of South Carolina (ECSC). A one-time check in the amount of $5,000 will be issued to the student and the college, university, trade or tech school of the winning student's choice after the registrar's office completes the proper paperwork. The scholarship money may be requested up to three years after the winner is named.
To compete for the scholarship, each Washington Youth Tour winner must submit an essay. Competition is based on the essays and participation during the trip. Trip chaperones will judge the essays. S.A.T. scores, grade point average, class standing, and other honors will not be considered.
Application Deadline: Friday, January 18, 2019. Contact Porter Gable at email@example.com, call 803-818-5260 or see your local guidance office.
Youth Summit - State House trip, July 9-12, 2019
Experience South Carolina's capital like never before. Tour the Statehouse, meet lawmakers and see how co-ops are preparing for our state's energy future. Plus, there's plenty of fun with visits to popular Columbia attractions like Riverbanks Zoo & Garden. York Electric will cover all your expenses.
Stay tuned for the 2019 application.
Come join your co-op for the 78th Annual Business Meeting and learn about the value of your membership. We have been hard at work planning a fun-filled day including a children's zone, live music, food vendors and more. Members who register will receive a $15 bill credit and will be entered to win door and grand prizes.
Please review the Annual Meeting bylaw excerpts pertaining to nominations of trustees. As a member, you are the most important part about YEC, and your input is essential. We look forward to spending the day celebrating the value of your membership!
Bylaw excerpt–Article IV Trustees, Section 4.06 Nominations:
Not less than ninety (90) days prior to the meeting, nominations may be made by twenty-five (25) or more members of the Cooperative in writing over their signatures on an explicit petition document listing their nominee(s) in like manner. This document must be obtained from the Cooperative no more than one hundred twenty (120) days prior to the Annual Meeting and must be specific to each district. In addition to the required petition, candidates must attend a Board-developed educational program on Cooperative history, operations and governance not less than sixty (60) days prior to the next Annual Meeting, or have a minimum of three (3) years of service as an electric cooperative Trustee. The educational requirement will be offered at the Cooperative on two (2) specified dates prior to the Annual Meeting. The Secretary shall mail to the members with the notice of the meeting, or separately, but at least ten (10) days prior to the date of the meeting, a complete statement of the names and addresses of all nominees for each Trustee District from or with respect to which one or more Trustees must be elected, showing clearly those who have completed the educational requirement and those who have completed a minimum of three years of service as an electric cooperative Trustee. The Secretary shall post in like manner such nominations at the Cooperative offices sixty (60) days prior to the next Annual Meeting.
2017 Financial Report
Download the 2017 Financial Report PDF or call our Member Services Department at (803) 684-4248. We are always looking out for you.
STATEMENT OF NONDISCRIMINATION
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at www.ascr.usda.gov and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
- mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW, Washington, D.C. 20250-9410;
- fax: (202) 690-7442; or
- email: .firstname.lastname@example.org
This institution is an equal opportunity provider.
Save the date and let us thank you for your service! Join us on Friday, November 9, 2018, for our third annual Veteran's Day Celebration. Please bring proper identification showing that you served in the military to one of our two office locations between 8 a.m. and 5 p.m. to receive a special gift and a $20 power bill credit.
York Electric Cooperative, Inc.
1385 East Alexander Love Highway
P.O. Box 150
York, SC 29745
Monday - Friday
8 a.m. to 5 p.m.
Fort Mill Branch Office
York Electric Cooperative, Inc.
2089 Highway 21 By-pass
Fort Mill, SC 29715
Monday - Friday
8 a.m. to 12:30 p.m.
1:30 p.m. to 5 p.m.
[York, SC, Oct. 10, 2018] Damaging winds and torrential rainfall are headed toward York Electric's service territory, and your co-op is prepared. YEC has proactively asked for help from other cooperatives in neighboring states, and we've ordered extra poles, loaded trucks with supplies, and placed materials in crucial areas throughout our territory to be prepared for damages.
Make sure you have a plan.
Poles and lines can be repaired, but you – our members – are invaluable. We want you to be prepared for extensive damage and extended outages that could occur over the next few days from this slow-moving storm. We urge you to check with family and friends that may have special medical needs to make sure they are prepared. Make sure you and your family have an emergency kit and a plan. Finally, if you are planning to use a generator, make sure you follow these safety tips.
What if the power goes out?
Report your outage location through our free YEC Mobile App or through our PowerTouch system at 1-866-374-1234. Follow us on social media for the latest outage updates or through our interactive outage map at:
Please be advised we will not be able to record outage locations through Facebook or any other social media platforms.
Message from YEC's President and CEO, Paul Basha:
Thank you for allowing us the privilege to serve you. I would like to assure you that your cooperative is prepared for the severe weather headed our way, but want to caution our members that the restoration process may take time. Our crews will continue working until the job is done, no matter what it takes. Remember, we are here - rain or shine - looking out for you.
– Paul Basha
Power Outage FAQ
Call 1-866-374-1234. York Electric encourages you to call our 24-hour ‘Power Touch’ outage reporting system so we can quickly locate where the problem is occurring and send crews out right away. Any detailed information you can supply about the outage is very beneficial in the trouble shooting process. Note: Before reporting the outage, YEC recommends that you first check your main breakers in your electrical panel.
Flood waters covered our food stored on shelves and in cabinets. What can I keep and what should I throw out? How should I clean my dishes and pots and pans?
Discard all food that came in contact with flood waters including canned goods. It is impossible to know if containers were damaged and the seal compromised. Discard wooden cutting boards, plastic utensils, baby bottle nipples, and pacifiers. There is no way to safely clean them if they have come in contact with contaminated flood waters. Thoroughly wash metal pans, ceramic dishes, and utensils with hot soapy water and sanitize by boiling them in clean water or by immersing them for 15 minutes in a solution of 1 teaspoon of chlorine bleach per quart of water.
Drink only approved or chlorinated water. Consider all water from wells, cisterns, and other delivery systems in the disaster area unsafe until tested. Purchase bottled water, if necessary, until you are certain that your water supply is safe. Keep a 3-day supply of water or a minimum of 3 gallons of water per person.
Discard food that has been near a fire. Food exposed to fire can be damaged by the heat of the fire, smoke fumes, and chemicals used to fight the fire .
Food in cans or jars may appear to be okay, but the heat from a fire can activate food spoilage bacteria. If the heat is extreme, the cans or jars themselves can split or rupture, rendering the food unsafe.
One of the most dangerous elements of a fire is sometimes not the fire itself, but toxic fumes released from burning materials. Discard any raw food or food in permeable packaging—cardboard, plastic wrap, screw-topped jars, bottles, etc.—stored outside the refrigerator. Food stored in refrigerators or freezers can also become contaminated by fumes. The refrigerator seal isn’t airtight and fumes can get inside.
Chemicals used to fight the fire contain toxic materials and can contaminate food and cookware. Food that is exposed to chemicals should be thrown away—the chemicals cannot be washed off the food. This includes food stored at room temperature, such as fruits and vegetables, as well as food stored in permeable containers like cardboard and screw-topped jars and bottles. Cookware exposed to fire-fighting chemicals can be decontaminated by washing in soap and hot water. Then submerge for 15 minutes in a solution of 1 teaspoon chlorine bleach per quart of water.
A snowstorm knocked down the power lines, can I put the food from the refrigerator and freezer out in the snow?
No, frozen food can thaw if it is exposed to the sun’s rays even when the temperature is very cold. Refrigerated food may become too warm and foodborne bacteria could grow. The outside temperature could vary hour by hour and the temperature outside will not protect refrigerated and frozen food. Additionally, perishable items could be exposed to unsanitary conditions or to animals. Animals may harbor bacteria or disease; never consume food that has come in contact with an animal.
Rather than putting the food outside, consider taking advantage of the cold temperatures by making ice. Fill buckets, empty milk cartons or cans with water and leave them outside to freeze. Then put the homemade ice in your refrigerator, freezer, or coolers.
Some of my food in the freezer started to thaw or had thawed when the power came back on. Is the food safe? How long will the food in the refrigerator be safe with the power off?
Never taste food to determine its safety! You will have to evaluate each item separately. If an appliance thermometer was kept in the freezer, read the temperature when the power comes back on. If the appliance thermometer stored in the freezer reads 40 °F or below, the food is safe and may be refrozen. If a thermometer has not been kept in the freezer, check each package of food to determine the safety. Remember you can’t rely on appearance or odor. If the food still contains ice crystals or is 40 °F or below, it is safe to refreeze.
Refrigerated food should be safe as long as power is out no more than 4 hours. Keep the door closed as much as possible. Discard any perishable food (such as meat, poultry, fish, eggs, and leftovers) that have been above 40 °F for 2 hours.
Yes, the food may be safely refrozen if the food still contains ice crystals or is at 40 °F or below. You will have to evaluate each item separately. Be sure to discard any items in either the freezer or the refrigerator that have come into contact with raw meat juices. Partial thawing and refreezing may reduce the quality of some food, but the food will remain safe to eat. See the attached charts for specific recommendations.
Check for water saturation of your ceilings and light fittings inside and outside. If wet, call us immediately. If there is no obvious damage to your light fittings, turn off all but one light. Check the lighting circuit’s fuse or circuit breaker operation at your switchboard. Turn off your main switch and replace the fuse. Turn the main switch again. If the fuse blows, call YEC.
YEC uses an automatic phone answering system to handle power outage reports. If your correct phone number is on file with our office, your phone call can be handled more efficiently. Having the correct contact information also allows us to make any follow-up calls to you about electric service problems. If your phone number has changed since you signed up for your electric service, please contact our member services department at 803-684-4248.
This depends on the amount of damage sustained and current conditions. Field personnel must complete a damage assessment before any reliable estimate can be made.
Momentary outages occur when a disturbance on the line is detected. These disturbances could be caused by a lightning strike, a squirrel or tree branch contacting the line, or a downed line or outage in a nearby area, etc. If a fault or short circuit occurs on a power line, a device called a recloser opens to stop it and then quickly closes. This device allows power to continue flowing through the line with only a brief interruption of service rather than causing an extended power outage. Although the process is quick and usually temporary, it may cause your lights to blink. If the short circuit continues, the recloser will operate or ‘trip’ three times before eventually stopping the flow of electricity and causing a power outage. This process protects the lines from damage by cutting off power to the affected section of the line and isolating the problem until it can be repaired.
If you notice unusual periodic variations in the normal brightness of your lights, sometimes very bright, sometimes dull, call us. These are symptoms of a potentially hazardous situation. Turn off all your motors and appliances, and leave a minimum of lights on.
Some neighborhoods get electricity from several different circuits, so you may notice your lights are out, but your neighbors have power. In such cases, the problem could be originating from your house’s electric line, a particular tap line, a main feeder line, or at the substation. For us to determine where the problem originates, it is extremely important that you call 1-866-374-1234 and report the outage with your exact street address and correct phone number.
This may be an incidence of partial power. At this point, members should unplug large/major appliances such as refrigerators, ovens, air conditioners, etc., as this could cause a power fluctuation and result in another outage. Once lights are bright, indicating full power has been restored, it is safe to plug in major appliances.
Lights being dimmer than usual, hot plates slow to cook, and motors failing to start are all indicative that there might be a problem in the high voltage system. If you observe any of these in your home, turn appliances off and unplug them. Leave a minimum of lights on (such as a fluorescent) and call YEC.
During times of multiple power outages, YEC concentrates our initial restoration efforts in the areas and on the power lines that restore electricity to the greatest number of people in the shortest period of time. We place emphasis on vital community services, emergency services and public safety. Please be patient, and we will restore your electric service as soon as we possibly can.
Many people think that the loud noise they heard was the sound of a transformer exploding, due to lightning or other extreme conditions. This was probably not the case. The noise could have been a fuse blowing. YEC’s power lines use fuses in a similar manner to the way you use fuses in your home. These fuses protect parts of our distribution system when severe weather strikes. The noise can be substantial leading many people to think something has exploded. When reporting an outage, it is very helpful when you tell us you heard a loud noise because it helps us isolate the location of problems on our lines.
Some smoke alarms are powered by AC (alternating current) and use a battery backup. When these units lose power momentarily they may chirp several times to inform you they are on backup power or are returning to main power. For more information, review the manufacturer’s documentation on your type of alarm.
If you receive a tingling sensation from any electrical appliances turn off the electricity immediately. Do not make contact with or let anyone else near the suspected appliance and call YEC.
You should first refer to your disaster plan and call your home health nurse and physician. You should notify your family and/or friends and call EMS especially if your situation is life threatening. YEC reminds members who have extreme critical health needs that require a continuous power source during an outage, to make arrangements before the crisis to relocate to a place where those needs can be met. Another option is to make personal arrangements for a generator to hook up to machines that have to be kept running. Generators should never be hooked into a home or business’ electric circuit. Generators should only be connected directly to critical care machines or other appliances.
In a major storm, assume you may be without power for some time. Turn off electric appliances (like iron or stove) so you won’t create a safety hazard when the power is turned back on. Remember to include air-conditioning among appliances you turn off. Never report hazardous situations by e-mail. Always call the office at 1-866-374-1234 so we can respond immediately!
Power Saver Rewards
Load Management Program: YEC members are now able to sign-up for the Power Saver Rewards program.
YEC is one of the first utilities to offer its members the opportunity to subscribe to a community solar farm.
Beat the Peak
The Beat the Peak program is a free and voluntary effort to help control energy costs for all cooperative members.