March 23, 2020
The Rock Hill branch lobby is closed and still accepting payments through the drive-thru.
March 20, 2020
York Electric Cooperative is happy to serve our membership. We are always looking out for you and our community, especially during a time of emergency and need.
Like other utilities in our area, YEC is postponing account disconnections for nonpayment until further notice to help our members. However, we urge our members to stay on top of their electricity use and their monthly bill. Please remember you will still be responsible to pay for the electricity you consume. Be sure to use our online arrangement system to manage your payments or reach out to our member services team for help if you are in a financial crisis.
As the threat of the new coronavirus, COVID-19, continues, York Electric Cooperative plans to close all outside member and public traffic to our office locations beginning Monday, March 23.
We will still be able to serve our members in our drive through locations at both York and Fort Mill offices but urge our members to use other methods to conduct their cooperative business. Try our free YEC Mobile App, use the Member Services Portal, or call our member services team at 803-684-4248.
We would like to reassure our members that our office procedures will not affect your electric service. Linemen will still be available to respond to outages, work will continue with service orders, member bills will still be processed and mailed, and our members will still be able to talk to a YEC employee regarding any questions or concerns about their bill.
Although no one at YEC has tested positive, we are following preventative measures to decrease the risk of spreading the virus. Thank you for your patience and understanding as we navigate the COVID-19 pandemic.
We are here to help and appreciate your cooperation and understanding as we navigate the effects of #COVID-19.
Protect Yourself from Scammers
Scams related to the COVID-19 outbreak are on the rise. York Electric Cooperative members should be on the lookout for suspicious email, phone calls, or persons impersonating business employees or charitable organizations.
Update Your Contact Information
By keeping your contact information up to date, you can take full advantage of the services York Electric Cooperative offers. If we don’t have the correct phone number and email address linked to your home address, it makes it much more difficult for you to report an outage.
If you are not sure we have your current phone number, mailing, and email addresses, please log on to our Member Services Portal to check your account and make any necessary updates, use this update form, or call our member services department at (803) 684-4248.
March 14, 2020
Please know your health and safety is always a priority here at your co-op, and we are closely watching the national and local responses to the current pandemic and following guidelines set forth by the Centers for Disease Control and Prevention (CDC) as well as our own common-sense measures.
To that end, we strongly suggest conducting your cooperative business here at yorkelectric.net, by texting 352667, or through our free YEC Mobile App. Social distancing is the top recommendation for individual virus prevention, so please take advantage of the ability to do as much of your routine business via the internet as possible.
When bearing in mind limited contact, remember we’re here for you by phone at 803-684-4248, there are payment drop boxes at all our locations, and you have the option to pay your bill by mail
We also have convenient drive-throughs at our main York and Fort Mill branch offices.
If you prefer to visit our offices, be aware that all transactions will be handled through the glass to keep our members and employees safe. We’ve also encouraged our staff to practice healthy hygiene and have taken extra precautions to keep our common areas clean. YEC employees have been advised to stay home if they exhibit any signs of illness and to see a doctor; we hope our members will follow the same advice.
We understand the anxiety you may be experiencing around this evolving situation. Please know we’re committed to being responsive and flexible to your needs and are available to you at any time as we navigate and adapt to the ongoing concerns surrounding COVID-19.
