|Google Android||Apple iOS*
*This app is only available via your iPhone or iPad on the App Store for iOS devices.
YEC is looking out for you – even when you are on the go. Our Mobile App is designed to give you fast, secure account access so you can easily manage your electric service no matter where you are. You can view your balance, pay your bill, report an outage, track your usage, schedule alerts and reminders, and stay connected with us via Facebook. Nearly everything you can do from our “Member Services Portal” can now be handled instantly from your smart device.
Report and View Active Outages
Power out? Report your outage from your smart device by using our free Mobile App. Simply log in and select “Report Outage” under the left drop-down menu. You can also check the repair progress and affected area with our interactive outage map.
View Account Information
Select the Account Info icon to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.
View Your Bill History
Get a concise summary of each of your bills and link to PDFs of your available bills. If the PDF of your bill is not available, you’ll see a nice message letting you know to check back later.
Make a Payment
Once you’ve logged in and selected an account, select the Payment icon to initiate a payment for a single account or for multiple accounts, if applicable.
View Payment History
The Payment History icon connects you to a list of your past payments by month, including the date and amount of each payment.
The Alerts option allows you to manage the Alerts and Reminders you want to receive on your mobile device. Alerts and Reminders can be configured for each individual account and on each individual mobile device.
Find Our Offices
From the login screen, you have the ability to view our office and payment locations along with phone numbers, addresses, and hours of operation.
Without logging in you can get one-touch access to general information.
Follow Us on Facebook
Also from the login screen, without logging in, you can connect directly to our Facebook page for up-to-date information about us!
Mobile Web App FAQ (12)
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while a Mobile Web App is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. The native Apps give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.
The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through a Mobile Web App.
Our Mobile App is designed to give you fast, secure account access so you can easily manage your electric service no matter where you are. You can view your balance, pay your bill, report an outage, track your usage, modify and maintain your alerts and reminders, and stay connected with us via Facebook, email, or phone.
Once the app is installed, you can search a map for the nearest office location and receive push notifications regarding your electric service all on your smart device.nn
Yes! All critical information is encrypted in every transaction run through the Apps, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Yes. Once you’ve logged in, you’ll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.
If you only have one account, the details for that account will show up as soon as you log in.
Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our App will prompt you to install it from the Android Market to ensure you are able to display and view your PDF bills correctly.
How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?
The first time you launch the App after installing it on your mobile device, you’ll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the “Notify” option for every account you want to receive push notifications on this specific device.
If you have our App installed on multiple devices, don’t forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.
You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the “Locations” link at the bottom of the login screen.
The information you see in the Mobile App is shown in real-time, so it’s always accurate. However, if you keep your Mobile App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
No. Our Mobile App is completely free to download and install.
Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account’s details are displayed.
Mobile Device Payments FAQ (6)
Any walk-in members in our York of Fort Mill office locations who have a compatible device.
- Samsung Pay – Fingerprint, PIN or iris
- Apple Pay – FaceID or fingerprint
- Google Wallet – Fingerprint, PIN, pattern or password
- Samsung Pay
- Apple Pay
- Google Wallet
Learn more by visiting the appropriate support sites here:
Please contact your financial institution for help.
Other troubleshooting tips:
- Make sure your device has the minimum compatible requirements.
- Make sure your device is up-to-date with the latest system upgrades.
Do you have authentication set up on your device?
- Authentication must be enabled to use mobile device payments.