We’re powerless without your account information.
WE NEED your help! Please review your service address and phone number on your bill for accuracy. Having your correct account information helps YEC serve you better. If you have an outage and your correct phone number and service address are not in our system, we will not be able to automatically track your location and dispatch crews to the correct location. That could mean delays in restoring your electricity.
We offer four convenient ways for you to update your account information:
Online
Members can easily update account information here on YEC’s website. Simply click the Online Member Services Portal button. Once the Member Services Portal page is displayed, click My Account and then select Account Profile from the drop-down menu. This page allows you to enter and update your current account information.
With your payment
Write your phone number and service address on the bill stub before you mail your payment.
Phone call
Change your account information over the phone by calling (803) 684‑4248. A friendly member services representative will gladly assist you.
In person
Changes to your account can be made at the same time you pay your bill. Just let the member services representative know that you need to update your account information.
Federal law requires the account holder to provide identification prior to YEC employees conveying any account holder information either by phone or in person. Please have your account number, and any other necessary documentation for identification purposes, with you when you inquire about your account. This is just another way YEC is looking out for you.
Please take a few moments to verify that the information we have on file is up-to-date, even if you think your account information is correct. Thank you for helping us serve you better.
Erin DeVinney
Member Services Representative