PowerTouch

To access PowerTouch, call 1–866-374‑1234

A person holding a phone in a dimly lit space. Text promotes PowerTouch services for billing and outages, including a contact number.

Now you can pay your elec­tric bill at your con­ve­nience, 24 hours a day, 7 days a week.

With Pow­er­Touch, you can also:

  • Check your account infor­ma­tion, includ­ing cur­rent bal­ance, amount due, and recent pay­ments.
  • Pay your bill by e‑check, cred­it or deb­it card. Mas­ter­Card and Visa are accept­ed.
  • Update your tele­phone num­ber.
  • Report an out­age (or text OUTAGE to 352667)*
  • Obtain YEC infor­ma­tion includ­ing office hours, loca­tions, ener­gy tips, pro­grams and ser­vices.
  • Con­nect to a live per­son.
  • Receive infor­ma­tion by phone, such as cour­tesy reminder calls and out­age noti­fi­ca­tions.

*To use Pow­er­Touch, you need your YEC account num­ber. Please note that your cell phone num­ber must be saved under the mobile field in your mem­ber pro­file for YEC to asso­ciate your cell phone num­ber with your account through tex­ting.

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Billing & Payments FAQ

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Having trouble setting up your credit or debit card?

Please con­tact your finan­cial insti­tu­tion for help. Oth­er trou­bleshoot­ing tips:
  • Make sure your device has the min­i­mum com­pat­i­ble require­ments.
  • Make sure your device is up-to-date with the lat­est sys­tem upgrades.
Do you have authen­ti­ca­tion set up on your device?
  • Authen­ti­ca­tion must be enabled to use mobile device pay­ments.
Cat­e­gories: Billing & Pay­ments FAQ, Mobile Device Pay­ments FAQ

 

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