Billing Tools & Tips

What is Lev­elized Billing and how do I sign up?

Each month­ly bill is the rolling aver­age of your elec­tric usage for the most recent 12 months. In order to have your account placed on a lev­elized bud­get billing, you need to be a mem­ber of YEC at your cur­rent res­i­dence for one year, have main­tained good cred­it (as defined by YEC), have a zero bal­ance, and pay your bill by the orig­i­nal due date each month. There is no ser­vice charge or month­ly fee, so call us if you want to lev­el it out!

What is third par­ty noti­fi­ca­tion?

This free ser­vice allows you to select a des­ig­nat­ed per­son that we can con­tact when your account goes past due. A per­son may request to be a des­ig­nat­ed third-par­ty, but must have the account holder’s per­mis­sion. Both the mem­ber and this per­son will be noti­fied by phone or mail that the bill is past due. You can sign up to receive this ser­vice by fill­ing out the form and return­ing it to our office. You may also con­tact mem­ber ser­vices at 803–684‑4248.

What is e‑bill noti­fi­ca­tion?

By sign­ing up for e‑billing, you will no longer receive a paper bill. You will have your bill sent to your email address so you can view it and pay it online.

Hav­ing trou­ble set­ting up your cred­it or deb­it card?

Please con­tact your finan­cial insti­tu­tion for help. Oth­er trou­bleshoot­ing tips: Make sure your device has the min­i­mum com­pat­i­ble require­ments. Make sure your device is up-to-date with the lat­est sys­tem upgrades. Do you have authen­ti­ca­tion set up on your device? Authen­ti­ca­tion must be enabled to use mobile device pay­ments.

What is invoice billing?

This option allows you to com­bine your accounts that are on the same billing cycle on one bill. This fea­ture is great for accounts with mul­ti­ple meters on more than one cycle such as school dis­tricts or apart­ment build­ings.

Are there any options avail­able to me if I need assis­tance pay­ing my bill?

If a sit­u­a­tion should occur in which you are unable to pay all or a por­tion of your bill, please noti­fy mem­ber ser­vices at 803–684‑4248 as soon as pos­si­ble. They may be able to set up a pay­ment arrange­ment to allow you more time. They may also be able to pro­vide you with a list of help agen­cies that can offer addi­tion­al assis­tance. As a not for prof­it, coop­er­a­tive mem­bers are expect­ed to pay the costs which they incur. We can­not dis­re­gard pay­ments owed to an account. South Car­oli­na 2–1‑1 is your one-stop resource for find­ing assis­tance in your local com­mu­ni­ty. Vis­it the 211 web­site to find ser­vices. Or call 2–1‑1 any time – 24 hours a day, 365 days a year – to find vital ser­vices in your com­mu­ni­ty. You can also reach 2–1‑1 toll-free at 1–866–892‑9211. This ser­vice is free and is avail­able in mul­ti­ple lan­guages.

When will my pay­ment get post­ed to my account?

Your pay­ment is post­ed as soon as we get autho­riza­tion from your cred­it card com­pa­ny or bank, often imme­di­ate­ly. Pay­ments sent by mail will be post­ed when they are received.

What pay­ment options are avail­able to me?

Please refer to this sec­tion for the many ways we offer to pay your bill.