FAQ
Billing & Payments FAQ
- Make sure your device has the minimum compatible requirements.
- Make sure your device is up-to-date with the latest system upgrades.
- Authentication must be enabled to use mobile device payments.
Mobile Device Payments FAQ
Any walk-in members in our York of Fort Mill office locations who have a compatible device.
Please contact your financial institution for help.
Other troubleshooting tips:
- Make sure your device has the minimum compatible requirements.
- Make sure your device is up-to-date with the latest system upgrades.
Do you have authentication set up on your device?
- Authentication must be enabled to use mobile device payments.
- Samsung Pay — Fingerprint, PIN or iris
- Apple Pay — FaceID or fingerprint
- Google Wallet — Fingerprint, PIN, pattern or password
Learn more by visiting the appropriate support sites here:
Set up a payment profile through our free YEC Mobile App and then pay by:
Texting: Text JOIN to 352667, then follow the instructions to pay.
YEC App: Pay through our free YEC Mobile App.
Online: At yorkelectric.net.
By phone: Call (866) 374‑1234.
