FAQ

Advance Pay is a pre-pay plan that lets you pay when you want, in the amounts you want. Instead of receiv­ing a paper bill each month, ener­gy use is cal­cu­lat­ed dai­ly. Advance Pay mem­bers nev­er pay a late charge, dis­con­nect fees or recon­nect fees.

Would it be eas­i­er for you to make week­ly or biweek­ly pay­ments rather than one large pay­ment each month? If so, Advance Pay might be for you! Mem­bers inter­est­ed in mon­i­tor­ing and low­er­ing elec­tric­i­ty use could benefit, too.

You can set up notifi­ca­tions by e‑mail or text to noti­fy you of a low bal­ance, allow­ing time to buy pow­er. If you do not pur­chase more, the meter will stop until funds are applied to your account.

Mak­ing a pay­ment is easy, even on week­ends and hol­i­days! Once pay­ment is received, your pow­er will recon­nect almost imme­di­ate­ly.

Each month­ly bill is the rolling aver­age of your elec­tric usage for the most recent 12 months. In order to have your account placed on a lev­elized bud­get billing, you need to be a mem­ber of YEC at your cur­rent res­i­dence for one year, have main­tained good cred­it (as defined by YEC), have a zero bal­ance, and pay your bill by the orig­i­nal due date each month. There is no ser­vice charge or month­ly fee, so call us if you want to lev­el it out!

This free ser­vice allows you to select a des­ig­nat­ed per­son that we can con­tact when your account goes past due. A per­son may request to be a des­ig­nat­ed third-par­­ty, but must have the account hold­er’s per­mis­sion. Both the mem­ber and this per­son will be noti­fied by phone or mail that the bill is past due. You can sign up to receive this ser­vice by fill­ing out the form and return­ing it to our office. You may also con­tact mem­ber ser­vices at 803–684‑4248.

By sign­ing up for e‑billing, you will no longer receive a paper bill. You will have your bill sent to your email address so you can view it and pay it online.

Please con­tact your finan­cial insti­tu­tion for help.

Oth­er trou­bleshoot­ing tips:

• Make sure your device has the min­i­mum com­pat­i­ble require­ments.
• Make sure your device is up-to-date with the lat­est sys­tem upgrades.

Do you have authen­ti­ca­tion set up on your device?

• Authen­ti­ca­tion must be enabled to use mobile device pay­ments.

This option allows you to com­bine your accounts that are on the same billing cycle on one bill. This fea­ture is great for accounts with mul­ti­ple meters on more than one cycle such as school dis­tricts or apart­ment build­ings.

If a sit­u­a­tion should occur in which you are unable to pay all or a por­tion of your bill, please noti­fy mem­ber ser­vices at 803–684‑4248 as soon as pos­si­ble. They may be able to set up a pay­ment arrange­ment to allow you more time. They may also be able to pro­vide you with a list of help agen­cies that can offer addi­tion­al assis­tance. As a not for prof­it, coop­er­a­tive mem­bers are expect­ed to pay the costs which they incur. We can­not dis­re­gard pay­ments owed to an account.

South Car­oli­na 2–1‑1 is your one-stop resource for find­ing assis­tance in your local com­mu­ni­ty. Use the link below to find ser­vices. Or call 2–1‑1 any time – 24 hours a day, 365 days a year – to find vital ser­vices in your com­mu­ni­ty. You can also reach 2–1‑1 toll-free at 1–866–892‑9211. This ser­vice is free and is avail­able in mul­ti­ple languages.nnwww.sc211.org

Your pay­ment is post­ed as soon as we get autho­riza­tion from your cred­it card com­pa­ny or bank, often imme­di­ate­ly. Pay­ments sent by mail will be post­ed when they are received.

You may select one of the fol­low­ing options to make your month­ly elec­tric bill pay­ment:

• Pay direct­ly at our main office in York or at our Fort Mill branch
• Wal­mart– you may now pay your bill at any Wal­mart across the coun­try.
  • Bring your cur­rent YEC bill or bill stub to the cus­tomer ser­vice counter and pay with cash or a PIN-based deb­it card.
  • To allow ade­quate time for pro­cess­ing, please check the dis­con­nect date locat­ed on your YEC bill. Make sure you pay your bill at least 5 days pri­or to the dis­con­nect notice. Oth­er­wise, YEC can­not guar­an­tee your ser­vice will not be dis­con­nect­ed. Stan­dard 3 busi­ness day option is $0.88. Next busi­ness day option is $1.88.
  • Please retain the receipt that is pro­vid­ed to you for your records.
  • For pay­ment ver­i­fi­ca­tion, call (803) 684‑4248 and pro­vide the mem­ber ser­vices rep­re­sen­ta­tive with the 10-dig­it code print­ed at the bot­tom of your Wal­mart cash pay­ment receipt. Find a Wal­mart store near you
• Bank Draft –The account must be paid in full to begin Bank Draft.  When you sign up for York Elec­tric’s Bank Draft pro­gram, the Coop­er­a­tive will auto­mat­i­cal­ly deduct the amount of your bill from your check­ing account each month. You’ll still receive a month­ly state­ment show­ing you the amount of your bill, but you’ll nev­er have to write anoth­er check to pay your elec­tric bill or wor­ry about let­ting the pay­ment slip your mind.
• Pow­er­Touch – pay your bill at your con­ve­nience, 24 hours a day, 7 days a week, by dial­ing 1–866–374‑1234. You must have your YEC account num­ber avail­able to make your pay­ment. Fees Apply. Most major cred­it cards are accept­ed.
• E‑check – allows you to pay your bill by enter­ing in your check­ing account and bank rout­ing num­bers through York Elec­tric’s web­site.
• Advance Pay – Advance Pay gives you the pow­er to pur­chase elec­tric­i­ty when you want, week­ly or biweek­ly, in the amounts you choose rather than one month­ly pay­ment, allow­ing you to mon­i­tor and con­trol your elec­tric usage dai­ly, week­ly, month­ly with a select pay­ment plan that works for you and your bud­get.

Check­Out is a con­ve­nient, new cash-based pay­ment appli­ca­tion allow­ing util­i­ty con­sumers to pay their bill with your util­i­ty using a Check­Out bar­code and cash at over 50,000 retail loca­tions across the coun­try.

First, the YEC mem­ber obtains their unique bar­code. The mem­ber can vis­it any par­tic­i­pat­ing local retail­er to pay their bill. The cashier at the retail­er scans the mem­ber’s bar­code and accepts their pay­ment. The mem­ber’s pay­ment is post­ed in real-time to his or her account.

Pay­ments made at par­tic­i­pat­ing retail­ers are applied in real time to the account bal­ance.

A fee of $1.50 per trans­ac­tion is charged to the mem­ber at the retail loca­tion when a pay­ment is ini­ti­at­ed.

Yes. All mem­bers will have their unique bar­code print­ed on the back of their billing state­ment.

No. While the mem­ber has the abil­i­ty to make mul­ti­ple pay­ments across mem­ber account num­bers, they must have down­loaded or print­ed the bar­code for each of the indi­vid­ual accounts they wish to pay.

No. The retail­er does not have access to the bal­ance infor­ma­tion. The mem­ber is required to tell the cashier at the retail­er how much they want to pay.

At the time of the trans­ac­tion, the retail­er can can­cel a pay­ment pri­or to a receipt being gen­er­at­ed. If a mem­ber requires a refund after the pay­ment has been made, he or she will need to con­tact York Elec­tric Coop­er­a­tive.

The accep­tance method is spec­i­fied on the map of Check­Out retail­ers. The cur­rent retail­ers par­tic­i­pat­ing in the pro­gram accept both paper and dig­i­tal, but it is pos­si­ble for an indi­vid­ual retail­er or even a new retail­er to have lega­cy scan­ning equip­ment that can only accept print­ed bar­codes. In this case, mem­bers would need to pro­vide a print­ed copy.

Over 50,000 retail­ers par­tic­i­pate in the net­work includ­ing Wal­mart, Dol­lar Gen­er­al, CVS, Wal­greens, Speed­way, 7‑Eleven, and Fam­i­ly Dol­lar. Use this inter­ac­tive map to find retail­ers in your area.

Any walk-in mem­bers in our York of Fort Mill office loca­tions who have a com­pat­i­ble device.

Please con­tact your finan­cial insti­tu­tion for help.

Oth­er trou­bleshoot­ing tips:

• Make sure your device has the min­i­mum com­pat­i­ble require­ments.
• Make sure your device is up-to-date with the lat­est sys­tem upgrades.

Do you have authen­ti­ca­tion set up on your device?

• Authen­ti­ca­tion must be enabled to use mobile device pay­ments.

• Sam­sung Pay — Fin­ger­print, PIN or iris
• Apple Pay — FaceID or fin­ger­print
• Google Wal­let — Fin­ger­print, PIN, pat­tern or pass­word
•  

Learn more by vis­it­ing the appro­pri­ate sup­port sites here:

• https://www.samsung.com/us/samsung-pay/compatible-cards/#bank
• https://support.apple.com/en-us/HT204916
• https://pay.google.com/about/banks/

• Sam­sung Pay
• Apple Pay
• Google Wal­let

Set up a pay­ment profile through our free YEC Mobile App and then pay by:

Tex­ting: Text JOIN to 352667, then fol­low the instruc­tions to pay.

YEC App: Pay through our free YEC Mobile App.

Online: At yorkelectric.net.

By phone: Call (866) 374‑1234.