During the summer months, we know thunderstorms and rough weather will occur, and sometimes power outages simply can’t be avoided. But did you know there are steps you can take to ensure your electricity is restored as quickly and safely as possible? By keeping your contact information up to date, you can take full advantage of the services York Electric Cooperative offers.
You may have noticed prompts through South Carolina Living magazine, our bill statements, social media, website, etc. requesting your updated contact information. If we don’t have the correct phone number and email address linked to your home address, it makes it much more difficult for you to report an outage.
Remember the old days when you had to wait “on hold” to report your power was out? It was sometimes frustrating and time-consuming. Today, with the press of a button or by using our mobile app, you can easily report an outage. Updating your contact information is helpful because it speeds up the power-restoration process. With the correct information, our outage management system can predict the location and the possible cause of an outage, making it easier for our crews to correct the problem.
Win a $100 power bill credit
York Electric’s outage management system is designed to help you. Now, please help us help you. By doing so, you could be the lucky winner of a York Electric $100 power bill credit.
On Oct. 3, 2016, York Electric will hold a drawing for one $100 power bill credit for those members who provide a new or updated telephone number and email address during the months of July, August and September. If you are not sure we have your current phone number and email address, please logon to our Member Services Portal to check your account and make any necessary updates or call our member services department at (803) 684-4248.
Another way we continue improving communications about outage restoration efforts is through our Facebook page. We provide important information that will be beneficial to all of our members. So, “like” us on Facebook to stay up to date on how we are serving you.
Our goal is to provide the best member service possible, and we appreciate your partnership in our effort.
President and Chief Executive Officer