The results are in and your co-op came out on top. Thank you for participating in our recent customer satisfaction survey and providing feedback to help us continue reaching new service goals. As always, YEC is looking out for you. That’s why we asked for your feedback to compare the service you receive from YEC against all industries in America. Compared to all publicized ACSI scores in every industry in 2018, your cooperative has the best, with a score of 94–and that’s because of you.
We’re not finished yet. Your support and responses have provided us with the guidance we need to continue improving. Last year, we focused on making your service experience frictionless–no muss, no fuss–just good service. This year, we want to break the mold on business as usual. We aim to provide our members comfort–an ease of doing business–and the peace-of-mind that your power is reliable, affordable and safe. We’ve already taken strides to make your life easier.
Did you know you can make a payment arrangement, pay your bill, report an outage, and make changes to your account all from our free YEC Mobile App? You can even apply for new service or disconnect your account all from our website.
Remember, we are here for you and want to know what you think. If we can help, let us know! Contact us through our Member Services Email form. You can also call our office, reach out through social media or fill out one of our improved surveys. We are committed to making a difference, serving you with local, like-minded people and, most importantly, keeping your lights on and your bill low. That’s the cooperative advantage and our promise to you. Thank you for your support and putting your cooperative above all others!