Why is my neighbor’s electricity on but mine is off?

Some neigh­bor­hoods get elec­tric­i­ty from sev­er­al dif­fer­ent cir­cuits, so you may notice your lights are out, but your neigh­bors have pow­er. In such cas­es, the prob­lem could be orig­i­nat­ing from your house­’s elec­tric line, a par­tic­u­lar tap line, a main feed­er line, or at the sub­sta­tion. For us to deter­mine where the prob­lem orig­i­nates, it is extreme­ly impor­tant that you call 1–866–374‑1234 and report the out­age with your exact street address and cor­rect phone num­ber.