Whether you are a researcher, YEC member or you simply want to know more about York Electric Cooperative, take this opportunity to browse our news archive.
September 3, 2021
YEC's lobbies still remain closed until January 2, 2022, for the health and wellness of our community and employees. Although most transactions can be completed either online, by phone, or in our mobile app, our drive-thru remains open to serve members at both our York and Fort Mill office locations.
March 24, 2021
YEC will be celebrating 80 years of serving you this year. We will be hosting our first-ever drive-through annual meeting on Friday, May 7, from 7 am until 7 pm and Saturday, May 8, from 7 am until 2 pm. Members will be able to register and vote right from their car, then view a virtual business meeting on our website and our Facebook page. Although this is a different approach to our annual meeting, we hope this is more convenient for members. Above all, this adaptation helps us continue to keep our members and employees safe during the ongoing pandemic. Read more: A commitment to our members
June 1, 2021
SC Stay Plus: Rental & Utility Assistance Program for Renters
York Electric Cooperative is committed to looking out for our members. We are pleased to offer the SC Housing Authority's SC Stay Plus Program to members in need. This is a rent and utility assistance program for South Carolina renters impacted by COVID-19. Applications are now accepted. Eligible applicants may receive up to 12 months of assistance with back rent and/or utility payments dating back to March 13, 2020. See the Stay Plus information and FAQ here.
October 15, 2020
York Electric Cooperative Cancels Annual Meeting
As the COVID-19 pandemic continues to cause harm to many in our area, the York Electric Cooperative Board of Directors and management team decided it was best to officially cancel the 2020 Annual Meeting of Members. Recommendations by the CDC, state, and local health officials include adequate social distancing, face coverings, and avoiding large crowds.
To remain in compliance with this information and to keep our members and employees safe from the virus, we feel canceling the meeting is best at this time. Please save the date for our 2021 Annual Meeting on Saturday, May 8. We look forward to seeing you all when it is safe to be together again!
Coronavirus Update From Your Co-op
As we continue dealing with new realities each day due to the COVID-19 pandemic, know that York Electric Co-op is looking out for you. We've been through some crisis situations before, and we're prepared to provide the reliable service you have come to expect from us during this time of uncertainty and difficulty. Our number one job right now is to keep the power flowing to your home. York Electric Co-op is taking every measure to ensure our employees stay healthy and here for you. Required face coverings, daily sanitizing of office spaces, social distancing, and staggered employee schedules to limit building capacity are just a few steps your co-op is taking to stop the spread and serve you safely.
For now, our lobbies will remain closed. When we feel it is safe to reopen them for members, we will be communicating safety precautions and plans to conduct cooperative business at a safe distance. Please remember there are several online and electronic options to take care of your account, make a payment, make an arrangement, and more!
During this crisis, we realize that some people may be facing hardships, and we're prepared to help out in those situations. We hope that each of you will stay safe and follow the precautions that are being provided by our health officials. Whether it's through a storm or a pandemic, you can always count on your co-op.
YEC's lobbies still remain closed for the health and wellness of our community and employees. Although most transactions can be completed either online, by phone, or in our mobile app, our drive-thru remains open to serve members at both our York and Fort Mill office locations.
June 8, 2020
York Electric Cooperative resumes service disconnections for nonpayment following the COVID-19 crisis. If you are having difficulty paying your bill, please contact our member services team. We are here to help.
These community resources may be able to help members who are experiencing hardship.
April 4, 2020
In an effort to help limit exposure to COVID-19, these community agencies have changed or suspended normal operating procedures:
- PATH – York - Suspended assistance with utilities until further notice
- CAA – Clover - Closed until 4/19/20
- FMCC – Fort Mill - Suspended assistance with utilities as no one is disconnecting currently
- CCA – Rock Hill - Must schedule an appointment with limited staff and funding
[PDF] Help Agency Update - COVID-19
20 KB 22 downloadsApril 3, 2020
YEC's online bill pay systems will be unavailable Saturday, April 4th from 7:30 am until approximately 10 am so that our Accounting team can issue Capital Credit checks as soon as possible. During that time, Member Portal, smart app, and remote pay station payment processing will be down. To get money to our members sooner during this crisis, YEC will be returning Capital Credits to members a month early.
[PDF] YEC Capital Credits Explained
260 KB 95 downloads
For more information concerning Capital Credits, call our Member Services Department at 803-684-4248.
Capital Credits FAQ
Capital Credits are a benefit of membership in a member-owned utility. Each year, YEC uses the revenues that exceed operating costs as equity. These funds and borrowed capital allow YEC to serve a growing number of members while implementing the latest technology to provide the best possible service. As a not-for-profit utility, YEC later returns these revenues to the members who originally paid them in their electric bills.
Each year, our members receive Capital Credit checks. Members will receive Capital Credit checks in the mail unless the amount due to them is less than $15. If the member’s refund is less than $15, the amount will be distributed and printed on their utility billing statement as a line item credit. The amount of Capital Credits returned is determined by total revenues received over expenses for the cooperative and your total energy billings for the year. They are paid periodically with board approval after review of YEC’s financial status.
If you leave YEC’s service area, your Capital Credits remain in your name and member number until they are retired. Therefore, you need to make sure YEC has your current mailing address.
Your Capital Credits remain in your name and member number until they are retired. You just need to ensure that York Electric has your current mailing address.
The representative of the estate can have the balance of Capital Credits transferred into the heir’s name and the balance will be paid out as the board of trustees approves refunds.
No. Allocated Capital Credits may not be used to pay current bills. While your electric bill is due monthly, you will not be entitled to your Capital Credits until the board of trustees authorizes a refund. This will take place over many years, since York Electric needs the funds to grow.
Not necessarily. The board of trustees must authorize a refund before you receive a check. When considering a refund, the board analyzes the financial status of the cooperative and will not authorize a refund if it is not in the best interest of the membership.
The amount of Capital Credits you earn in a given year is based upon the amount of electricity purchased. Each member receives a credit based on a percentage for each dollar of electricity purchased.
Capital Credits are calculated by York Electric for every member who purchased electricity during a year in which the utility earned margins. No special action is required to start a Capital Credit account. Your membership with York Electric activates your Capital Credit account.
You should receive an allocation notice each year after a financial audit of York Electric has been completed. During the month of May, members receive Capital Credit checks in the mail unless the amount due to them is less than $15. If the member’s refund is less than $15, the amount will be distributed and printed on their utility billing statement as a line item credit.
York Electric is a cooperative. A cooperative is owned by its members and does not technically earn profits. Instead, any revenues over the cost of doing business are considered “margins.” These margins represent an interest-free loan of operating capital by the membership of the cooperative. This capital allows York Electric to finance operations and, to a certain extent, construction. The utility then returns this capital to the members in later years.
March 31, 2020
We understand the anxiety you may be experiencing around this evolving situation, so we have created this dedicated area to address your many coronavirus cooperative-related questions and provide resources for assistance and information well beyond our own backyard. As the crisis develops or new information needs to be disseminated, we will update this section; feel free to bookmark this page and visit often.
March 27, 2020
Like you, YEC is closely monitoring the evolving COVID-19 situation. We appreciate your patience as we continue to serve you and look out for your best interests during this crisis.
Services
We want to reassure you that our office procedures will not affect your electric service. Lineworkers are available to respond to outages, work will continue with service orders, bills will still be processed and mailed, and our members may speak to a YEC employee regarding any questions or concerns about their bill or service.
We also understand some members are experiencing unexpected financial circumstances right now. Can't make a payment? Please give us a call so that we can help: 803-684-4248.
From late March until further notice, penalties for delinquent accounts will be waived. No penalties will be assessed and disconnections for nonpayment on all accounts have been suspended.
Although YEC will not be disconnecting any accounts during this crisis, we would like to remind our members to stay on top of their bills. Since you are still responsible to pay for the electricity you consume, remember to keep your balance manageable and communicate with us to create payment arrangements.
York Electric is giving money back to members again this year – early!
To get money to our members sooner during this crisis, YEC will be returning Capital Credits to members a month early. In April, we will return $2 million to members who received service in 1997, 1998 & 2018. Members will receive Capital Credit checks in the mail. If the member's refund is less than $15, the amount will be printed as a line item credit on the electric bill. The amount of Capital Credits returned is determined by margins and a percentage of your total energy billings for the years listed above. Questions? Call 803-684-4248.
79th Annual Meeting suspended
Although unprecedented, the decision by your board of trustees to suspend our Annual Meeting is consistent with York Electric always putting safety first. The trustee election, bylaw changes, and cooperative business that should be done on May 9th will be handled when it's safer for us to be together again. Stay in touch with YEC online and through social media to track updates and learn how our team is working to help flatten the curve of COVID-19.
Burrell Foundation pancake breakfast postponed
Please stay tuned for further details.
Activities for kids at home
Spark interest in electric safety with #LearnwithYEC! We have some fun games and activities for young people that will help them learn about energy and energy efficiency.
We're here for you
We are still able to serve our members in our drive through locations at both our York and Fort Mill offices, but we also urge you to use other methods to conduct your cooperative business. Please visit www.yorkelectric.net, try our YEC Mobile App, or call our member services team at 803-684-4248.
Our commitment to members runs deep. Your service matters to us because we work in the same community you do, and a lot of us get our power from the same place you do. The men and women who respond during an outage experience the same outages at their homes, too. We are real people, who value the same things as you do, answering the call to provide you with the safe, reliable and affordable energy you deserve. Enriching lives means helping our neighbors, our coworkers, our friends and family – you.
March 23, 2020
The lobby of the remote pay station in Rock Hill – at the Comporium office on Cherry Road – is closed, as well as our Fort Mill branch lobby; both are still accepting payments through the drive-thru.
March 20, 2020
York Electric Cooperative is happy to serve our membership. We are always looking out for you and our community, especially during a time of emergency and need.
Like other utilities in our area, YEC is postponing account disconnections for nonpayment until further notice to help our members. However, we urge our members to stay on top of their electricity use and their monthly bill. Please remember you will still be responsible to pay for the electricity you consume. Be sure to use our online arrangement system to manage your payments or reach out to our member services team for help if you are in a financial crisis.
As the threat of the new coronavirus, COVID-19, continues, York Electric Cooperative plans to close all outside member and public traffic to our office locations beginning Monday, March 23.
We will still be able to serve our members in our drive through locations at both York and Fort Mill offices but urge our members to use other methods to conduct their cooperative business. Try our free YEC Mobile App, use the Member Services Portal, or call our member services team at 803-684-4248.
We would like to reassure our members that our office procedures will not affect your electric service. Linemen will still be available to respond to outages, work will continue with service orders, member bills will still be processed and mailed, and our members will still be able to talk to a YEC employee regarding any questions or concerns about their bill.
Although no one at YEC has tested positive, we are following preventative measures to decrease the risk of spreading the virus. Thank you for your patience and understanding as we navigate the COVID-19 pandemic.
We are here to help and appreciate your cooperation and understanding as we navigate the effects of #COVID-19.
Protect Yourself from Scammers
Scams related to the COVID-19 outbreak are on the rise. York Electric Cooperative members should be on the lookout for suspicious email, phone calls, or persons impersonating business employees or charitable organizations.
Update Your Contact Information
By keeping your contact information up to date, you can take full advantage of the services York Electric Cooperative offers. If we don’t have the correct phone number and email address linked to your home address, it makes it much more difficult for you to report an outage.
If you are not sure we have your current phone number, mailing, and email addresses, please log on to our Member Services Portal to check your account and make any necessary updates, use this update form, or call our member services department at (803) 684-4248.
March 14, 2020
Please know your health and safety is always a priority here at your co-op, and we are closely watching the national and local responses to the current pandemic and following guidelines set forth by the Centers for Disease Control and Prevention (CDC) as well as our own common-sense measures.
To that end, we strongly suggest conducting your cooperative business here at yorkelectric.net, by texting 352667, or through our free YEC Mobile App. Social distancing is the top recommendation for individual virus prevention, so please take advantage of the ability to do as much of your routine business via the internet as possible.
When bearing in mind limited contact, remember we’re here for you by phone at 803-684-4248, there are payment drop boxes at all our locations, and you have the option to pay your bill by mail
We also have convenient drive-throughs at our main York and Fort Mill branch offices.
If you prefer to visit our offices, be aware that all transactions will be handled through the glass to keep our members and employees safe. We’ve also encouraged our staff to practice healthy hygiene and have taken extra precautions to keep our common areas clean. YEC employees have been advised to stay home if they exhibit any signs of illness and to see a doctor; we hope our members will follow the same advice.
We understand the anxiety you may be experiencing around this evolving situation. Please know we're committed to being responsive and flexible to your needs and are available to you at any time as we navigate and adapt to the ongoing concerns surrounding COVID-19.
Community involvement is not just something we are supposed to do at York Electric Cooperative. Working to make a difference and improve the quality of life for our members and others living in York, Chester, Cherokee and Lancaster counties is something we are passionate about.
Last year gave us a basket of lemons. The COVID-19 pandemic changed routines around the world. Our goal was to use this opportunity to make things better, more efficient and more accessible. We increased communications with members through our podcast "Co-op Talk" and by offering online chat. We increased awareness about existing online services and bill payment options and we're now offering CheckOut by PayGo, allowing you to pay your bill conveniently while you shop.
While conducting business evolves and adapts in response to our macroeconomy, our commitment to you—our members—has never swayed. We still found a way to connect young students to lawmakers and leaders through our Virtual Youth Experience since it wasn't safe to take them on trips to Washington, D.C. and Columbia, and we provided $17,000 in scholarships to students attending college this year. We hosted our first-ever drive-thru annual meeting and we have continued to grow our philanthropic efforts through Operation Round Up and The Burrell Foundation to help those in need. We also started our first annual Hot Dogs for Heroes lunch, feeding area first responders with the help of Hungry Heroes, a local nonprofit.
In the end, with innovation and help from each other, we made lemonade. Thanks for allowing us the privilege to look out for you.
Sincerely,
Paul Basha
President and Chief Executive Officer
Plan to join us for three upcoming 2021 events: the second annual Hot Dogs for Heroes lunch, Shred Day, and our Veterans Day celebration. Follow YEC on social media, and help us spread the news. As a Touchstone Energy® cooperative, we’re deeply committed to the communities we serve and this commitment is expressed in ways that touch almost every facet of our members’ lives.
Friday, Sept. 17—2nd Annual Hot Dogs for Heroes Lunch
YEC will partner with Hungry Heroes to feed the men and women who serve and protect our community each day. First responders are invited to join us for lunch from 11 a.m. until 2 p.m. at YEC's main office, 1385 E. Alexander Love Highway in York.
Saturday, Oct. 9—Shred Day
Visit YEC's main office or Carolina Shred's office at 1682 Katy Lane in Fort Mill from 9 a.m. until noon to safely and securely dispose of unwanted documents. Limit two boxes per car.
Thursday, Nov. 11—Veterans Day Celebration
Join YEC during our 6th Annual Veterans Day Celebration, honoring all active and former members of our Armed Services. Attend at either our York or Fort Mill office from 8 a.m. until 5 p.m. with a copy of your power bill, your DD-214, military ID or proof of your enlistment on Veterans Day. As a token of our appreciation for your service and sacrifice, we will provide a small gift and a $20 power bill credit.
YEC awards scholarships to seniors
Every year, York Electric Cooperative awards 12 $1,000 Touchstone Energy Scholarships to graduating seniors at each area high school. To apply, students must be served by the cooperative. YEC also awards one $1,000 Technical Advantage Scholarship to a graduating senior attending York Technical College in the fall, and a $500 Work-Based Learning Scholarship to a senior attending the Floyd D. Johnson Technology Center.
Learn more about these scholarship opportunities »
| $1,000 Technical Advantage Scholarship | |
| Luke Rivers York Preparatory Academy Parents: Uvonne & Ryan Rivers College: York Technical College Field of Study: Electrician Training |  |
| $500 Work-Based Learning Scholarship | |
| Madison Sherer York Comprehensive High School Parents: Cathie & William Sherer College: Limestone College Field of Study: Business Administration |  |
| $1,000 Touchstone Energy Scholarships | |
| Jeremy Mann Catawba Ridge High School Parents: Susan & Donald Mann College: Susan & Donald Mann Field of Study: Computer Science |  |
| Christina Jones Clover High School Parents: Raushanah & Christopher Jones College: South Carolina State University Field of Study: Physics |  |
| Jaime Esposito Fort Mill High School Parents: Belinda & Raymond Esposito College: College of Charleston Field of Study: Education |  |
| Jennifer Shoemaker Home school Parents: Cheryl & William Shoemaker College: Duke University Field of Study: Biomedical Engineering |  |
| Lillian Brooks Northwestern High School Parents: Robin & James Brooks College: Auburn University Field of Study: Industrial Design |  |
| Taylor Johnson Rock Hill High School Parents: Dee & Ronald Johnson College: University of Georgia Field of Study: Law |  |
| Michael Suter Southe Point High School Parents: Heidi & James Suter College: Winthrop University Field of Study: Political Science |  |
| Robert Kendrick Westminster Catawba Christian School Parents: Denise & Terence Kendrick College: York Technical College Field of Study: Business |  |
| Isabel Winert Indian Land High School Parents: Heather & Andrew Winert College: Brigham Young University Field of Study: Nursing |  |
| Jiya Desai Nation Ford High School Parents: Kaity & Hemal Desai College: University of South Carolina Field of Study: Biological Sciences |  |
| Bowen Turner York Comprehensive High School Parents: Sarah Ogden & Corey Turner College: Clemson University Field of Study: Communications |  |
| Jessica Branham York Preparatory Academy Parents: Dawn & Jesse Branham College: Wofford College Field of Study: English |  |
Students participate in Virtual Youth Experience
YEC representatives Sam Hamilton of Clover High School, Jordan Brown of Fort Mill High School, Alaina Rinkes of Clover High School and Felix Gonzalez of Indian Land High School (pictured left to right), were among 74 high-achieving students in the state that participated in a week-long, part web-conference, part in-person event sponsored by South Carolina's electric cooperatives in June.
The local teens used their laptops and smartphones to discuss issues of the day with four members of South Carolina's Congressional delegation—U.S. Representatives James Clyburn and Nancy Mace and U.S. Senators Tim Scott and Lindsey Graham.
The Virtual Youth Experience began last year when the risks of COVID-19 caused cooperative programs like the Rural Electric Youth Tour and the Cooperative Youth Summit to be canceled. The programs allow high school students to learn about electric cooperatives and how their government works.
An Indian Land high school student won $5,000 in an audio podcast scholarship competition sponsored by South Carolina's electric cooperatives. Felix Gonzalez of Indian Land (York Electric Cooperative) joined Leah Gardner of Bennettsville (Lynches River Electric Cooperative), Roshni Nandwani of Myrtle Beach (Horry Electric Cooperative) and Peyton Rollins of Woodruff (Laurens Electric Cooperative) in creating the winning podcast. Each competition winner receives $5,000.
Seventy-four high school students from across South Carolina competed in the competition. All were participants in the Virtual Youth Experience earlier this summer.
During the virtual experience, the students heard from state leaders including Lt. Gov. Pamela Evette, R-S.C., U.S. Rep. Jim Clyburn, D-S.C., Sens. Lindsey Graham, R-S.C., and Tim Scott, R-S.C., S.C. State Epidemiologist Linda Bell and Chris Singleton, whose mother, Sharonda Coleman-Singleton, was one of nine killed in 2015's Emanuel AME Church shooting. Using interviews from those leaders, the students then worked in groups to create audio podcasts that that completed the sentence: This is my country...
The winning group was selected by a panel of journalists that included Cindi Scoppe of The Post and Courier newspaper, Kenneth Moton of ABC News, Dawndy Mercer Plank of WIS News, Ben Hoover of WSPA and Lucas McFadden of CN2 News.
In addition to the $5,000 winners, eight other students from across the state are each receiving $500 as finalists in the competition. The eight $500 winners are:
- Amy Crumley of Pinopolis (Berkeley Electric Cooperative)
- Carsen Grice of Aiken (Aiken Electric Cooperative)
- Aanem Hasnie of Greer (Laurens Electric Cooperative)
- Taylor Hollis of Winnsboro (Fairfield Electric Cooperative)
- Maggie Nolen of Piedmont (Blue Ridge Electric Cooperative)
- Ayoola Oladimeji of Goose Creek (Berkeley Electric Cooperative)
- Josh Sharpe of Sumter (Black River Electric Cooperative)
- John Sumter of Myrtle Beach (Horry Electric Cooperative)
Five students won $250 after receiving honorable mention. The five $250 winners are:
- Laney Brown of Conway (Horry Electric Cooperative)
- Rori Mae Condon of Goose Creek (Berkeley Electric Cooperative)
- Adrian Hayden of Summerville (Berkeley Electric Cooperative)
- Asheton Holden of Inman (Laurens Electric Cooperative)
- Katherine Morton of Summerville (Berkeley Electric Cooperative)
The announcement of the winners can be viewed here
YEC's new program CheckOut by PayGo allows our members to pay their electric bills conveniently at the counter of local retail locations like 7-Eleven, Dollar General, CVS Pharmacy, Walgreens, Family Dollar, and other independent locations displaying the green ice cream cone!
View video with open captions here
For the low cost of $1.50, ask the cashier to scan your PayGo barcode located on the back of your billing statement, tell them how much you'd like to pay, check out with your purchases, and the payment will post to your account immediately.
- Get Your Barcode
Print it, email it to yourself, or save it as a picture on your mobile device. - Find Locations
Look for the closest participating retailer that can scan your barcode to post a payment. - Scan Barcode at Cashier
When you are ready to pay your YEC bill, simply have the cashier scan the barcode and tell them how much you want to pay.
What locations support CheckOut by PayGo near me?
Find a location near you by entering your ZIP code and address here
Get your barcode to use CheckOut by PayGo!
Visit www.yorkelectric.net/barcode
- Enter your YEC account number without any dashes
- Press 'Find Your Account'
- Verify the house number shown is your street address
- Press "get your barcode"
- Print, Email or Snap a picture of your barcode
CheckOut by PayGo FAQ
CheckOut is a convenient, new cash-based payment application allowing utility consumers to pay their bill with your utility using a CheckOut barcode and cash at over 50,000 retail locations across the country.
First, the YEC member obtains their unique barcode. The member can visit any participating local retailer to pay their bill. The cashier at the retailer scans the member’s barcode and accepts their payment. The member’s payment is posted in real-time to his or her account.
Payments made at participating retailers are applied in real time to the account balance.
Over 50,000 retailers participate in the network including Dollar General, CVS, Walgreens, Speedway, 7 Eleven, and Family Dollar. Use this interactive map to find retailers in your area.
A fee of $1.50 per transaction is charged to the member at the retail location when a payment is initiated.
Yes. All members will have their unique barcode printed on the back of their billing statement.
No. While the member has the ability to make multiple payments across member account numbers, they must have downloaded or printed the barcode for each of the individual accounts they wish to pay.
No. The retailer does not have access to the balance information. The member is required to tell the cashier at the retailer how much they want to pay.
At the time of the transaction, the retailer can cancel a payment prior to a receipt being generated. If a member requires a refund after the payment has been made, he or she will need to contact York Electric Cooperative.
The acceptance method is specified on the map of CheckOut retailers. The current retailers participating in the program accept both paper and digital, but it is possible for an individual retailer or even a new retailer to have legacy scanning equipment that can only accept printed barcodes. In this case, members would need to provide a printed copy.
For 39 years, Paul David Poston has served the members of York Electric Cooperative. He's seen your co-op grow and adapt to continue serving members with excellence. His love of people and this community have been invaluable to your co-op. Most importantly, he has dedicated his time to ensuring the voices of members and exceptional service continue to be at the heart of cooperative business decisions.
Although serving on your board of trustees hasn't been his only job, serving you, he says, has been a great honor. The honor, though, is really ours. Mr. Poston's wisdom, leadership, vision and grace have been integral parts of your cooperative's success. He was never afraid to disagree with the crowd, but always exhibited courageous serenity when making his point. He brought balance to the table, wanting more for your co-op while encouraging conservative approaches to spending money and new technologies to keep rates low.
I have been blessed to learn from him both professionally and personally. After losing my mom at a very young age and my father halfway through my career, Mr. Poston has been like a father to me, as well as a grandfather figure to my three kids. He has always stressed the importance of family, something that resonates deeply with me, our YEC employees and this cooperative. He has never pushed an agenda on me or anyone else. Rather, his institutional wisdom, calm spirit and gentlemanly character make it easy to follow his lead. Like him, I try to follow Matthew 7:12, treating others as I wish to be treated.
A well-known local farmer, Mr. Poston continues to spend a great deal of time outdoors, growing vegetables and flowers. Don't be alarmed if you hear gunfire coming from his living room after dark. It's likely John Wayne starring in one of his favorite old westerns on TCM. At 94, he has seen many things, including serving his country as a Marine at the very end of World War II, working as a brick mason, developing land, growing and selling fresh vegetables at his roadside stand and contributing to a brighter future for our community.
Thank you, Mr. Poston, for a job well done.
Sincerely,
Paul Basha
President and Chief Executive Officer
We know your time is valuable, so we want to make it simple to talk to your co-op. YEC is proud to announce we now offer online chat services for our members to use to take care of most business transactions and account questions. It's quick and easy—just like it should be.
Don't worry. Exceptional service and knowledge won't be compromised to cut down on time. We have seven well-trained member services members ready to respond to your chats. They are part of our local member services team here, so they know the value of looking out for our members.
We're excited about this new opportunity to connect with you. If you have a question about your account, you can chat with us here on our website during normal business hours. You can find the chat box in the bottom right corner of each page, and we'll be waiting on the other end, ready to serve you.
