As part our 2019 Member Comfort Initiative, we have made communication, technology, access to your co-op and information a priority at YEC. Let’s look back to review the new features that have been accomplished this year:
- Text notifications and communication through the number 352667 for members who have a populated mobile phone on their account, including outage reporting, delinquent notices, payments and more
- Mobile device payments for walk-in members at our York and Fort Mill office locations
- Improved features on our YEC free mobile app. To download the app, please scan the code!
- Increased online communication and outreach for electrical safety and education
- Installations of equipment across our service territory to decrease outages caused by animals, as well as specific attention to right-of-way maintenance to keep trees away from the lines
- Research of blinks and power outages to pinpoint and address problem areas through use of data analytics to decrease outage numbers
- Direct surveys to members to learn about ways we can improve and to increase lines of communication with our members
- Updates and improvements to substations to increase reliability
Thank you for allowing us to serve you in new and innovative ways!
May is Electrical Safety Month for cooperatives across the country. But that’s YEC’s priority every day. Whether we are working on your power lines or teaching students about the hazards of electricity, we do our part to prevent accidents from happening.