We do our best to avoid power outages, but sometimes Mother Nature has different plans. Here’s how we go to work when you find yourself in the dark:
1. High-Voltage Transmission Lines: These lines supply power to transmission substations and rarely fail but when damaged, line crews must repair these first.
2. Distribution Substations: Substations can serve hundred or thousands of members. When an outage occurs, line crews inspect substations to determine where repairs must be made.
3. Distribution Power Lines: If the outage can’t be isolated at distribution substations, we inspect the distribution lines. These are the lined that carry power to your community.
4. Tap Lines: If the power outage persists, we inspect the tap lines. These lines deliver power to transformers located on utility poles or on pads for underground service.
5. Individual Homes: If your home remains without power, the service line between the transformer and your home may be the culprit.
Our crews work hard to restore power to the greatest number of members in the shortest time possible.
If you experience a power outage, please report your location.