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York Electric Cooperative, Inc.

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Member Services

August 1, 2022

Updates on improvements, maintenance, and safety

YEC continually invests in improved service and reliability for members. York Electric Cooperative has been fortunate to experience tremendous growth in its service territory with new residential subdivisions, as well as business and industry development. In response, your cooperative is continually investing in new technology and system upgrades to ensure a reliable, affordable and safe energy future for our members. We’re always looking ahead and looking out for you.

Here are some of the ongoing updates to our distribution system we’re undertaking to improve service and reliability.

Showing map of YEC improvement areas
YEC serves more than 66,000 members in York, Chester, Cherokee and Lancaster counties, outlined in purple (above right). A portion of our service territory is outlined in blue and enlarged (above left).

Clover Substation Upgrades: Smart devices and new equipment are being installed to help increase reliability and outage restoration efforts.

Ogden Substation Upgrades: Smart devices and new equipment are being installed to help increase reliability and outage restoration efforts.

New Transmission Line: A new 100 kilovolt transmission line to serve our Flint Hill Substation is underway. YEC’s Flint Hill Substation will be completely dismantled in the fall of 2022 and rebuilt with more capacity, smarter equipment, and greater reliability. The work is scheduled to be completed during the spring of 2023. Construction started last month in July with grading.

N. Lancaster Substation Improvements: YEC is building a double circuit extension along Doby Bridge Road. This work increases YEC’s capacity to serve more members and improve service reliability.

Banks Street Improvement: Pole improvements and larger wire will be installed along Banks Street in Fort Mill to increase YEC’s capacity to serve more members and improve service reliability.

Rural Internet Project: Our Rural Internet Project is projected to be completed by summer of 2023. Through our partnership with Comporium, we will bring high-speed internet service availability to more than 5,000 unserved members in the area shown.

New Substations: YEC is building the Allison Creek Substation (blue star on map) and Springmaid Substation (green star on map) to meet growing demand and improve reliability in those areas.


Right of Way updates

Trimming continues across our service territory to keep trees and brush away from distribution lines. Not only does this increase reliability, but it also helps keep us safe in an outage situation. Crews will be working in the York area in the coming months, followed by parts of Kings Mountain State Park.

To see the details and view the planning maps, visit our Right of Way maintenance page.


Summer storm safety

Since 1941, we’ve been committed to keeping your lights on, rain or shine. We also want you to know your house will be cool, your phones will be charged and, most importantly, the electricity you use is safe. Despite our best efforts to prevent power outages, including our year-round process of trimming our rights-of-way and constant system improvements and testing, the weather sometimes has different plans.

During the summer months, severe thunderstorms are a common occurrence that can lead to extensive damage and extended outages. When storm-related outages sweep our territory, we want you to be prepared and know how to stay safe. That’s why we’ve updated our online Storm Center—a valuable library of information on emergency preparedness, YEC’s power restoration efforts, outage reporting methods and more. Help ensure you and your family stay safe this summer storm season by visiting our Storm Center.

July 18, 2022

Snail mail just got faster

Member services staff are pictured at workMailing your YEC payment just got easier and faster! Checks mailed to YEC will no longer be processed by a third party. Instead, they’ll be sent right to our main office in York at P.O. Box 150. It will help you balance your account and make timely payments.

Member services representatives Ann Faulk (left) and Susan Singer are two of several team members who are prepared to process all incoming payments right in our York office. Just another way we’re looking out for you.

June 1, 2022

Save time and a trip!

The YEC Member Services team has a wealth of knowledge to support our members. From setting up new accounts and answering billing inquires, to explaining the purpose of equipment and outage damages, the team is known for their consistent support and help to members.

More than ever, we understand time is valuable, which is why calling the team is not always convenient for our members. That’s why we’ve worked hard to make their knowledge and skills more accessible to you! Here are several features available to you that will save you time and help you connect with us without the phone or making a trip.

Chat online

Don’t have time for a call or need a quick solution? Jump on chat from our website during normal business hours and we’ll assist you. Our chat team works hard to answer members’ questions with concise responses. However, if we can’t get it resolved, we’ll call you!

We’ve gotten rave reviews. Here’s what others are saying about their YEC Chat experience:

  • “Very fast communication and resolution!”
  • “My question got complicated, so she nicely called me to clarify.”
  • “Thanks for the quick help.”
  • “Quick and easy!”

Email our team

Even though we may be away, our Member Services Inbox is on 24×7. Have a question or need help with something that isn’t urgent? Shoot us an email and we’ll respond the next business day. Account questions, program explanations, or service needs can all be handled with a simple email to our team at .

Update your contact information

As you know, YEC is always looking out for you. We want to answer your questions before they arise, which means communicating with you ahead of time for service updates, planned outages, and important cooperative news. Additionally, having correct contact information for our members helps us identify your account so that we can serve you quickly, efficiently, and accurately. Before an outage occurs, YEC urges you to update your account information with your email address, home phone, and cell phone numbers. Accurate information allows our system to match your account and service location to your phone number so that we can quickly pinpoint any outages, improving restoration times.

Providing YEC with your email address and cell phone number allows us to communicate timely information directly to you. Should an urgent issue arise or if your co-op is hosting an important event, we’ll notify you with the details beforehand to keep you in the know and help clarify key information.

Keeping you informed is a priority. That’s why we always contact you directly via email and text if we will be performing maintenance in your area, if you will be affected by a planned outage, with any urgent news or if we feel you might benefit from a local event.

Providing your cell phone number also allows you to communicate with your co-op. Did you know you can check your balance, pay your bill and report an outage just by texting YEC? We have to have your number saved on file, but it’s an easy way to stay connected with your co-op.

Text 352667 with BAL to check your balance, PAY to make a payment with your saved banking profile on our member portal, or OUTAGE to report your power out.

Online is the way to go

YEC wants to empower our members to save their time and gas money by conducting their account business online. Whether you want to use our secure member portal, our free YEC mobile app, or our automated phone features, the first step is to create an online member profile. Save your checking account information for easy bill payments each month or, better yet, sign up for worry-free bank draft!

How to log in to the Member Portal:

  1. Visit the Member Portal and click LOGIN on the left side of the screen to get started.
  2. Enter your account number and password. If you do not have your password, select FORGOT PASSWORD to create your own, secure profile.
  3. You’re all set to navigate your own account! Review the graphic below for some important features that will help make your business with YEC easy and convenient.

 

YEC Member Portal displayed on laptop screen

Account Profile (1)

Select Account Profile from the “My Account” menu to update your contact information and any other account details.

Payment Profile (2)

Select Payment Profile from the “Billing and Payments” menu to create and save a secure payment profile to use each month. Once you save your bank account information, you can use several other payment methods each month with no extra fee including text to pay, our automated PowerTouch system at 1 (866) 374-1234 or our free mobile app.

Quick Pay (3)

Don’t remember your login profile? No problem! Use the QUICK PAY feature to remit payment.

Arrangements (4)

Worried you will be late this month? Create your own payment arrangement to give yourself a little extra time. Your co-op cares and understands.

Report an Outage (5)

If your power is out, click here to report your location. No need to enter more information—we’ve already identified your location from your login information.

Get York Electric’s free mobile app

YEC's mobile app as viewed on a smartphone
Photo credit: Erin Powell

Did you know texting is not all you can do with your cell phone? You have the power right in your hands to conduct business with your co-op through our free mobile app. Make a payment, report an outage, monitor your usage, update your account information, sign up for notifications, create a bank draft profile or make a payment arrangement right from your phone.

How it works:

  1. Download YEC’s app from the App Store or Google Play.
  2. Sign in with your account number and password. Don’t have one yet? Enter your account number and then click forgot password to start your profile. This sign-in information will be the same used to log in to YEC’s secure member portal.
  3. Select the account for which you would like to conduct business.
  4. Review the menu selections to pick which option you need.

Get the YEC App

You can quickly download our mobile app – and access your account digitally from anywhere at any time – by searching for “York Electric” in your phone’s app store.

Android App on Google Play | Mac App Store (via your iPhone or iPad)

Google Android
Google Play Store App QR Code
Apple iOS
Apple App Store QR Code

May 12, 2022

One-stop-shop co-op

It shouldn’t be a surprise to know service excellence for you is our top priority here at YEC. We’ve talked before about providing a level of comfort when you conduct business and making it easy to get your questions answered. But what if we were able to take it a step further and prevent your question altogether? We’re here to be your source for power and information. Look no further. If you have questions, rest assured we’re here to help.

YEC's Member Services Team
YEC’s member services chat team does an excellent job taking care of our members online. From left to right are Quasha Dunham, Celeste Burns, Anna Young, Jennifer Jenkins, Celeste Hamilton, Hannah Curtis and Cheyenne Davis.

In the May 2022 issue of South Carolina Living, you will find information to help empower you to take care of your account, use online tools to conduct your business, answer common questions about your service and show you easy ways to connect with our member services team without picking up the phone. We’ll also discuss steps we take to train employees to help troubleshoot problems that arise to mitigate any issues as quickly as possible and highlight information that you can use to better understand your membership, service and available options.

May is National Electrical Safety Month and we would be remiss if we didn’t point out that each aspect of our service focuses on your safety. Whether you are interested in learning more about generator safety or conducting online business, your co-op is behind the scenes making sure your health and account integrity remain secure.

Remember, we’re still here—just a phone call away—to support you if you can’t find what you need. We’re committed to being your one-stop shop for information, answering your questions and taking care of business from the first call or website search, and always looking out for you.

Paul Basha

Sincerely,

Signature

 

 

Paul Basha
President and Chief Executive Officer


YEC teams compete in Lineman’s Rodeo

The 2nd annual South Carolina Lineman’s Rodeo was held on March 25 and 26, 2022 at Horry Electric Cooperative in Conway. YEC’s teams of apprentice and journeyman linemen competed against other co-op lineworkers from across the state in a series of events that showcase the expertise, training, safety and experience needed within their trade. See your local linemen in action as they display the skills they use to serve you.

Group Shot of Linemen
Group Shot of Linemen
Fourteen of YEC's hardworking linemen competed in the S.C. Lineman's Rodeo, including (left to right) Lander Tritt, Joey Winters, Jay Robinson, Tyler Adams, Ethan Mitchell, Jackson Good, Hunter Reed, Ryan Putnam, Zhenya Deller, Stephen Trotter, Luke Lucas, Graham Hennessy, Dustin Victor and Alex Pittman.
« ‹ of 6 › »

Photo Credit: Erin Powell

July 12, 2021

Let’s chat!

We know your time is valuable, so we want to make it simple to talk to your co-op. YEC is proud to announce we now offer online chat services for our members to use to take care of most business transactions and account questions. It’s quick and easy—just like it should be.

Quasha Dunham at her desk with computer screens
Member services representative Quasha Dunham is part of YEC’s chat team. “We’re happy to be able to use technology to serve members in a new way,” says Dunham. “We know it might be hard to make a call while you are at work or busy with other things, so this provides a solution for our members.”

Don’t worry. Exceptional service and knowledge won’t be compromised to cut down on time. We have seven well-trained member services members ready to respond to your chats. They are part of our local member services team here, so they know the value of looking out for our members.

We’re excited about this new opportunity to connect with you. If you have a question about your account, you can chat with us here on our website during normal business hours. You can find the chat box in the bottom right corner of each page, and we’ll be waiting on the other end, ready to serve you.

YEC Chat Button Illustration
Have a question? Find us online during normal business hours at yorkelectric.net in the bottom right-hand corner of the screen. Simply fill out your account information and we’ll be there to chat and help!

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© 2023 York Electric Cooperative, Inc. | Terms & Conditions | Privacy Policy | HIPAA | Bylaws | Accessibility Statement | Sitemap

Contact | 1385 Alexander Love Hwy, York, SC 29745 | Main: (803) 684-4248 | Report Outage: (866) 374-1234 or text: 352667 (prior registration required)

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