Mobile Web App FAQ

Our Mobile Apps are native Apps that can be down­loaded and installed on your com­pat­i­ble mobile device, while a Mobile Web App is a web… Con­tin­ue Read­ing What is the dif­fer­ence between the Mobile Apps and a Mobile Web App?

Our mobile apps are sup­port­ed on the fol­low­ing plat­forms: [icon name=“android” class=”” unprefixed_class=“”] Android 2.3.3 and up [icon name=“apple” class=”” unprefixed_class=“”] iOS iOS 7.0 or… Con­tin­ue Read­ing Is my phone sup­port­ed?

Yes! All crit­i­cal infor­ma­tion is encrypt­ed in every trans­ac­tion run through the Apps, and no per­son­al infor­ma­tion is stored on your mobile device. How­ev­er, mobile… Con­tin­ue Read­ing Is the Mobile App secure?

Our Mobile App is designed to give you fast, secure account access so you can eas­i­ly man­age your elec­tric ser­vice no mat­ter where you are.… Con­tin­ue Read­ing What fea­tures does the Mobile App have?

Sim­ply look for our name in the App Store or in Google Play. Our Mobile Apps are sup­port­ed on the fol­low­ing plat­forms: iOS (iPhone, iPod… Con­tin­ue Read­ing How do I get the Mobile App for my phone?

No. Our Mobile App is com­plete­ly free to down­load and install.

Yes. Once you’ve logged in, you’ll be direct­ed to a list of all of your accounts. To see the details for a spe­cif­ic account, sim­ply… Con­tin­ue Read­ing I have mul­ti­ple accounts. Can I see them all in the Mobile App?

Yes. From the list of accounts, either select the option to pay all accounts, or select spe­cif­ic accounts for your pay­ment. You can also make… Con­tin­ue Read­ing Can I make a pay­ment on mul­ti­ple accounts?

The infor­ma­tion you see in the Mobile App is shown in real-time, so it’s always accu­rate. How­ev­er, if you keep your Mobile App open for… Con­tin­ue Read­ing How cur­rent is the account infor­ma­tion I see in the Mobile App?

Our App will dis­play PDF ver­sions of your avail­able bills using the PDF read­er you have on your smart device. We sup­port and rec­om­mend the… Con­tin­ue Read­ing How do I view my bill through the Mobile App?

The first time you launch the App after installing it on your mobile device, you’ll be asked whether or not you want to enable push… Con­tin­ue Read­ing How do I sign up for push noti­fi­ca­tions? What if I want to receive push noti­fi­ca­tions for mul­ti­ple accounts?

You do not have to log in to view address­es or maps to our office loca­tions or even to get our con­tact infor­ma­tion. Sim­ply open… Con­tin­ue Read­ing How do I find your offices and pay­ment loca­tions? Do I have to log in first?