Does this cost money?
Standard text messaging rates will apply.
What services can I access through text?
HELP – provides you with the contact information to our member services team and our website.
STOP – opts you out of future messages.
BAL – provides the current balance on your account.
PAY – will process payment by connecting to your online payment profile. Please note, you must add a payment profile on the online Member Portal before this feature will work.
OUTAGE – will report a power outage at your location.
CALL – provides the phone number to contact our member services team.
Reply STOP to cancel and opt-out at any time. Message and data rates may apply.
How do I update my cell phone number?
Log on to our Member Portal to update your account information.
Why does York Electric want to control my thermostat?
When the cooperative purchases power, energy at those peak hours is more expensive. The more we can cut down on how much energy is used during those periods, the lower our power bill will be. We will use that savings to hold down costs for our members.
What if I don’t want the cooperative to control my thermostat?
You’ll be notified of control during peak times on the device’s display with an option to override. You can override control up to 40 percent of the time. If you were to exceed 40 percent, a member is not eligible for participation credit per year.