In a major storm, assume you may be without power for some time. Turn off electric appliances (like an iron or stove) so you won’t create a safety hazard when the power is turned back on. Remember to include air-conditioning among appliances you turn off. Never report hazardous situations by e-mail. Always call the office at 1-866-374-1234 so we can respond immediately!
Power Outage FAQ
Check for water saturation of your ceilings and light fittings inside and outside. If wet, call us immediately. If there is no obvious damage to your light fittings, turn off all but one light. Check the lighting circuit’s fuse or circuit breaker operation at your switchboard. Turn off your main switch and replace the fuse. Turn the main switch again. If the fuse blows, call YEC.
If you receive a tingling sensation from any electrical appliances, turn off the electricity immediately. Do not make contact with or let anyone else near the suspected appliance and call YEC.
Lights being dimmer than usual, hot plates slow to cook, and motors failing to start are all indicative that there might be a problem in the high voltage system. If you observe any of these in your home, turn appliances off and unplug them. Leave a minimum of lights on (such as a fluorescent) and call YEC.
If you notice unusual periodic variations in the normal brightness of your lights – sometimes very bright, sometimes dull – call us. These are symptoms of a potentially hazardous situation. Turn off all your motors and appliances, and leave a minimum of lights on.
Call 1-866-374-1234. York Electric encourages you to call our 24-hour ‘PowerTouch’ outage reporting system so we can quickly locate where the problem is occurring and send crews out right away. Any detailed information you can supply about the outage is very beneficial in the troubleshooting process. Note: Before reporting the outage, YEC recommends that you first check your main breakers in your electrical panel.